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Frequently Asked Questions
Here is how you use Google Checkout:
Once you have found the product you would like to purchase click the "Add to Cart" button on the product page. This will add the product to your shopping cart.
If you want to purchase more products, click Return to Store or simply keep searching and navigating to the products you want. Now for the important part - select the Google Checkout option if you wish to use Google Checkout as your payment method and take advantage of the $10 off $30 Promotion
Follow the Google Checkout process to complete your purchase at UncleSamsDEALS.com The $10 Discount will be applied automatically. Thank you for your business and have a Happy Holidays!
Do you have this item in another size, style or color? Uncle Sam's Army Navy Outfitters offers a wide range of products in a variety of sizes and colors. For your convenience you can search our current inventory through our website at www.UncleSamsDEALS.com.
Do you have more size or measurement information? All the available size and measurement information is displayed with the item listing. Please consult our size chart for more information. Although our sizing information may lack total accuracy, our return policy allows you to return any items that you do not like.
Oops! How do I cancel my bid? To cancel your bid BEFORE the auction has ended, please visit eBay's Bid Retraction page. To cancel your bid AFTER the auction/Buy It Now has ended you will need to contact Uncle Sams. Since eBay charges us fees for every item we list, we must contact eBay for reimbursement of those fees when an item is not paid for. The eBay "unpaid item" notification can negatively impact your account with eBay so we do allow customers to reimburse us directly for our listing fees (approximately $5 per item), in which case we will NOT contact eBay. Please note that Uncle Sam's Army NavyÃ? Outfitters expects ALL customers to complete checkout and pay for any items they purchase on eBay. Thank you for your cooperation.
What is the total amount I owe for my eBay purchases? The total due is the cost of the item(s) plus the cost of shipping. Your total will be automatically calculated during our online checkout. Domestic/USA customers do not pay sales tax uncless they live in New York State (8.375%). Auction item shipping and handling rates are displayed on each item listing and shipping upgrades are available at checkout. For Canadian and International customers we offer express shipping via FedEx, please see the item listing for actual rates. Duties and taxes will not be collected during checkout and must be paid by the buyer upon delivery. What forms of payment does Uncle Sam's Army Navy Outfitters accept? We accept the following forms of payment (U.S. Dollars only) during our secure, online checkout:
What is your Free Shipping Promotion ?
Hit your Purchase Target and get Free Shipping!
Reach your target Item Count or Dollar Value and receive free shipping based on your location. Please note: To qualify for Item discount on shipping, order total must exceed $35 for domestic orders and $100 for international orders. There are No Exceptions. Remember to enter the appropriate coupon code during checkout after you have won all your eBay listings! You may email or Call us for further assistance.
AK, HI, PO Boxes, Military, PR (USPS Priority)
Can I combine multiple items to save on shipping? Yes! If you purchase multiple items you may automatically combine any unpaid items into one order during checkout. Once combined into 1 order, items must be paid for together. We do request you checkout all items within within 7 days of auction end/Buy It Now date. How much will it cost to ship my order? The shipping rates are posted with each item item and vary depending on weight. Item pages will list the shipping rates to various parts of the world. Our international Zones A and E are listed below
Do you offer fast shipping?
Has my order been shipped? Once you have completed checkout, you may return to the checkout page for real-time information on the status of your order. We will also send you an email with tracking information when your order is shipped. What countries do you ship to? Worldwide! Please see below for details. Shipping rates are posted with each item listing.
What is your return policy? We want you to love every item you buy from Uncle Sams Army Navy Outfitters and are happy to accept returns on any unused items for up to 30 days. We have been in the Army Navy business for over 35 years and your complete satisfaction is our number one goal. To return a purchase, please contact us to request an RMA#. Please include your order number and reason for return and we will respond with an RMA# and return instructions.
Penalties: If you return your package without requesting an RMA you will incur an 50% restock fee. Orders returned after 60 day will also incur a 50% restock fee. Orders returned with RMA between a 30 - 60 day period will incur a 25% restock fee. What is your 100% Satisfaction Money Back Guarantee? Uncle Sam knows you have a choice of where to shop and wants you to be satisfied with every purchase you make from us. If for any reason you are not completely satisfied with your purchase, we encourage you to take advantage of our 30-day return policy. Can I exchange an item for a different size or color? Uncle Sam's Army Navy Outfitters offers a wide range of products in a variety of sizes and colors. For your convenience you can search our current inventory through our website at www.UncleSamsDEALS.com.
Contact us to request an RMA#
When your return is received, we will create a merchandise credit on your account valid towards anything we sell and good for 1 year. Please note: it may take 7-10 business days for your return to be processed. Who pays for return shipping? Our 100% satisfaction guarantee return policy allows you to return any unworn item for up to 30 days. We do not pay for return shipping so you may use any carrier you wish. We do suggest that you track and insure your package as we are not responsible for lost returned packages. In the unlikely event that you need to return an item because the item you received is different than our online description, we will refund all your shipping costs upon inspection of that item. Contact us to request an RMA# How long does it take for a return to be processed? It usually takes 7 to 10 business days. Once your return has been processed we will send you an email notification. Use this link to return an item.
Who is Uncle Sam and why are his Army Navy deals so good? Uncle Sam's Army Navy Outfitters has specialized in World Wide Government Surplus for over 35 years. Founded in 1969, we have come a very long way from our humble beginnings. Today, we purchase directly from military branches all over the world to provide authentic military apparel and products from over 26 countries. We also partner with the country's leading manufacturers to bring you inexpensive remakes of your favorite military styles. We specialize in military inspired fashions, work wear, and accessories. UncleSamsDEALS.com is your one stop shop for BDU clothing, military headwear, army footwear, military outerwear and much more! We search the world high and low to bring our customers amazing deals, unique items, and the best possible quality. Where is Uncle Sams Army Navy Outfitters located? We have three stores located in New York City, Buffalo, and Toronto. While our website and ebay stores offer the best selection of Army Navy merchandise on the Internet, our stores offer the best Brick & Mortar experience in the world. Come visit us!
NEW YORK CITY STORE Uncle Sam's Army Navy Outfitters 37 West 8th Street (between 5th and 6th avenues), New York, NY, 10011 Phone: 212-674-2222
Uncle Sam's Army Navy Outfitters Warehouse Outlet (America's Largest Army Navy Store) 290 Larkin Street, (at the corner of SENECA and LARKIN 1/2 mile past Chefs coming from Downtown) Buffalo, NY, 14210 Phone: 716-852-ARMY (2769)
AAA Army Surplus 199 Baldwin Street - Kensington Market Toronto, Ontario M5T-1M1 Canada Phone: (416) 597-9592
Mention UncleSamsDEALS.com and get 10% off your in-store order!
I live near New York, can I pickup my purchase? Our warehouse is not open to the public so all items must be shipped to customers. Fortunately most local FedEx shipments arrive within 1 business day! What is a Platinum eBay PowerSeller? PowerSellers are eBay top sellers who sustain a consistent high volume of monthly sales and a high level of total Feedback - with 98% or better positive rating by other eBay users. Uncle Sams Army Navy Outfitters is a Platinum eBay PowerSeller. Read more about the eBay PowerSeller program. How do I join your mailing list?