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Frequently Asked Questions
Do you have this item in another size, style or color? Uncle Sam's Army Navy Outfitters offers a wide range of products in a variety of sizes and colors. For your convenience you can search our current inventory through our website at www.UncleSamsDEALS.com. We update our inventory daily so if it's online it is most likely in stock. Please contact us directly if you wish to verify at 877.370.7405.
Do you have more size or measurement information? All the available size and measurement information is displayed with the item listing. Please consult our size chart for more information. Although our sizing information may lack total accuracy, our return policy allows you to return any items that you do not like.
I've made a Mistake! Can I change the size or color of my item? Yes but you must act quickly. Please email us at: sales@unclesamsdeals.com with the subject line "CHANGE ORDER REQUEST" before 9:30am EST explaining the change you'd like us to make within. We will do our best to process your request without delay. If the email does not follow this format it is very likely that your order will experience a delay. If it helps, you may copy and paste the subject line.
How can I Cancel my order? We really wish you wouldn't but if you insist we can of course halt your order. If you follow the rules above and submit an email with the subject line "CHANGE ORDER REQUEST" before 9:30am EST asking us to cancel your order you will not incur a cancellation fee. If your order is already processing when you cancel we will have to deduct 15% from your refund.
What forms of payment does Uncle Sam's Army Navy Outfitters accept? We accept the following forms of payment (U.S. Dollars only) during our secure, online checkout:
What is your Free Shipping Promotion?
Hit your Purchase Target and get Free Shipping!
Reach your target Item Count or Dollar Value and receive free shipping based on your location.
Please note: To qualify for Item discount on shipping, order total must exceed $35 for domestic orders and $100 for Canadian orders. There are No Exceptions.
Remember to enter the appropriate coupon code at the top of the last page of checkout. We cannot apply a coupon to an order once checkout has been completed.
AK, HI, PO Boxes, Military, PR (USPS Priority)
How much will it cost to ship my order? The shipping rates are posted with each item item and vary depending on weight. Keep an eye on your Zone. Item pages will list the shipping rates to various parts of the world.
Do you offer fast shipping?
Has my order been shipped? Once you have completed checkout, you may return to the checkout page for real-time information on the status of your order. We will also send you an email with tracking information when your order is shipped. What countries do you ship to? Almost anywhere! Please see below for details. Shipping rates are posted with each item listing. At the moment we do not ship directly to the Middle East, Central Africa or Antarctica as packages rarely reach their destinations.
How do I complete my purchase? UncleSamsDEALS.com uses a secure checkout with fraud protection in place to protect both the cardholder and our business from illegal activity. When your cart is full and you are ready to checkout read the guidelines provided before hitting checkout. Simply enter your address and proceed. Each page of checkout is straight forward. Please be sure that the Shipping and Billing addresses are correct or your order will not process correctly or at all.
Completion of our online checkout also allows you to track your packages and review your order history. Orders will be delayed and/or cancelled for customers who do not complete our online checkout. Thank you for your cooperation. Can I use a coupon with my order? If you have joined our mailing list, you may have received a promotional coupon valid towards future purchases with UncleSamsDEALS.com. To redeem this coupon, you must enter it on the last page of checkout before completing your order. Do not forget to enter your coupon!! We will not process discounts after checkout has been completed. If you need additional assistance, please contact us. Thank you.
What is an AVS or CVV Error?
AVS - An AVS error means that the Billing address provided did not exactly match what is on file with your Bank or Credit Company. Unfortunately, sometimes the smallest inconsistency may cause this error. Although it may seem as though you were still charged for the order, rest assured your funds will return to your account within 2 -3 business days. Your bank recognizes the attempt and extends the funds to us. After about 48 hours of us saying "No thanks," they get the message and give your money back to you. This is a precaution put in place to protect the card holder.
If you correct your address to the best of your ability and still receive the same error, please contact us at 877.370.7405 and one of our capable staff members will charge you over the phone.
CVV - A CVV error means that you have failed to enter the proper CVV digits of your Credit Card. For Mastercard and VISA these are the last 3 numbers located on the back of your card. For American Express, these are 4 small numbers on the front right side of your card located above your 15 digit card number. Please double check that this number is correct and try again.
Do you take Phone Orders? We are an online business and typically cannot take phone orders. The only way to get an order into our system is through our direct checkout. If you have given our checkout a genuine effort and have followed our advice with little or no success we will take your name and number and have someone contact you at our earliest convenience. Placing a phone order disqualifies you from using discounts or coupon codes as policy states you must enter it at checkout. Once the busy season is over Jan 1st, we would be glad to start a system of taking phone orders.
Please feel free to call us with your questions, concerns, comments and queries. We will be pleased to assist you with your shopping experience.
Who pays for duties and customs fees? All international orders are subject to duties, taxes and fees as determined by their local government. Shipments to all countries outside the U.S. are subject to local duties, taxes and fees. Since each country is different, Uncle Sam's Army Navy Outfitters is not able to assist in assessing those duties. All duties, taxes and fees must be paid by the customer upon delivery of the package.
What is your 100% Satisfaction Money Back Guarantee? Uncle Sam knows you have a choice of where to shop and wants you to be satisfied with every purchase you make from us. If for any reason you are not completely satisfied with your purchase, we encourage you to take advantage of our 30-day return policy.
What is your return policy? We want you to love every item you buy from Uncle Sam's Army Navy Outfitters and are happy to accept returns on any unused items for up to 30 days. We have been in the Army Navy business for over 35 years and your complete satisfaction is our number one goal. To return a purchase, please contact us to request an RMA#. Please include your order number and reason for return and we will respond with an RMA# and return instructions.
Are there any penalties for delayed returns?
If you return your package without requesting an RMA or if it's received after 60 days you will incur a 50% restock fee. Orders returned with RMA between a 30 - 60 day period will incur a 25% restock fee. Orders over $200.00 returned at any time will incur a 25% restock fee. A lot of time and effort must go into the processing and un-processing of a large order and we sometimes incur restocking fees as well. For your benefit please order a sample before breaking our hearts.
Can I exchange an item for a different size or color? Uncle Sam's Army Navy Outfitters offers a wide range of products in a variety of sizes and colors. For your convenience you can search our current inventory through our website at www.UncleSamsDEALS.com.
Contact us to request an RMA#
Who pays for return shipping? Our 100% satisfaction guarantee return policy allows you to return any unworn item for up to 30 days. We do not pay for return shipping so you may use any carrier you wish. We do suggest that you track and insure your package as we are not responsible for lost returned packages. In the unlikely event that you need to return an item because the item you received is different than our online description, we will refund all your shipping costs upon inspection of that item. Contact us to request an RMA#
How long does it take for a return to be processed? It usually takes 7 to 10 business days. Once your return has been processed we will send you an email notification.
Who is Uncle Sam and why are his Army Navy deals so good? Uncle Sam's Army Navy Outfitters has specialized in World Wide Government Surplus for over 35 years. Founded in 1969, we have come a very long way from our humble beginnings. Today, we purchase directly from military branches all over the world to provide authentic military apparel and products from over 26 countries. We also partner with the country's leading manufacturers to bring you inexpensive remakes of your favorite military styles. We specialize in military inspired fashions, work wear, and accessories. UncleSamsDEALS.com is your one stop shop for BDU/ACU Clothing, Military Headwear, Army Footwear, Military Outerwear and much more! We search the world high and low to bring our customers amazing deals, unique items, and the best possible quality. Where is Uncle Sam's Army Navy Outfitters located? We have three stores located in New York City, Buffalo, and Toronto. While our website and eBay stores offer the best selection of Army Navy merchandise on the Internet, our stores offer the best Brick & Mortar experience in the world. Come visit us!
NEW YORK CITY STORE Uncle Sam's Army Navy Outfitters 37 West 8th Street (between 5th and 6th avenues), New York, NY, 10011 Phone: 212-674-2222
Uncle Sam's Army Navy Outfitters Warehouse Outlet (America's Largest Army Navy Store) 290 Larkin Street, (at the corner of SENECA and LARKIN 1/2 mile past Chefs coming from Downtown) Buffalo, NY, 14210 Phone: 716-852-ARMY (2769)
AAA Army Surplus 199 Baldwin Street - Kensington Market Toronto, Ontario M5T-1M1 Canada Phone: (416) 597-9592
Mention UncleSamsDEALS.com and get 10% off your in-store order!
I live near New York, can I pickup my purchase? Our warehouse is not open to the public so all items must be shipped to customers. How do I join your mailing list?
At checkout please register with our company using the entry box to the right. You will be emailed whenever we have a huge holiday sale or inventory blowout. We also have specials and promotions on items newly added to the site.